GDPR - Privacy Notice

The Tarka Clinic takes the protection of your data seriously and this page sets out how we use and protect any personal information you may provide us with.

We may change this policy from time to time by updating this page, you should therefore check this page occasionally to ensure that you are happy with any changes. The date of any updates or amendments to this Policy will be made clear at the top of the page.

When you supply your personal details to this clinic they are stored and processed for the following 4 reasons (the parts highlighted in bold are the relevant terms used in the Data protection Act 2018, which includes the General Data Protection Regulation):

  1. We need to collect personal information about your health in order to provide you with the best possible treatment. Your requesting treatment and our agreement to provide that care constitutes a contract. You can, of course, refuse to provide the information, but if you were to do that we would not be able to provide treatment. You may be asked to sign a consent form to allow us to collect and store your personal data.
  2. We have a ‘Legitimate Interest’ in collecting that information, because without it we could not do our job effectively and safely.
  3. It is also in your "Legitimate Interest" that we retain your contact details (such as telephone numbers, email addresses, postal addresses) so that we may be able to contact you in order to confirm your appointments with us or to update you on matters concerning your treatment.
  4. Provided we have your consent, we may occasionally send you general health information in the form of articles, advice or newsletters. You may withdraw this consent at any time – just let us know by any convenient method.

We have a legal obligation to retain your records for 8 years after your most recent appointment (or age 25, if this is longer), but after this period you can ask us to delete your records if you wish. Otherwise, we will retain your records indefinitely in order that we can provide you with the best possible care should you need to see us at some future date.

Your records are stored:

  • On paper, in locked filing cabinets, and the offices are always locked out of working hours as well as the whole building being securely locked.
  • On our office computers. These are password-protected, backed up regularly, and the offices are always locked out of working hours as well as the whole building being securely locked.

We will never share your data with anyone who does not need access without your written consent. Only the following people/agencies may have access to your data:

  • Your practitioner(s) in order that they can provide you with treatment.
  • Our reception staff, or anyone we employ to organise our diaries, and coordinate appointments and reminders (they do not have access to your medical history or sensitive personal information).
  • Other administrative staff, such as our bookkeeper. Again, administrative staff will not have access to any notes made regarding your medical history or sensitive personal information, just your essential contact details.

You have the right to see what personal data of yours we hold, and you can also ask us to correct any factual errors. Provided the legal minimum period has elapsed, you can also ask us to erase your records.

How we use cookies

Cookies are small text files that are downloaded and stored on your computer when you visit a website. Most websites use them but the information they contain varies from website to website. They can used for example to enable a website to remember your preferences, remember what you have put in your shopping basket, or count the number of visitors to each web page.

This website's use of Cookies is restricted to essential use only. We only use those Cookies which are necessary for the proper basic functioning of the software that powers the site. No personally identifiable information is stored within those Cookies and we do not use them to try to identify or track visitors.

We do not use any third party Cookies or third party analytical software.

For more information on Cookies and how to control and manage them please visit this link

Links to other websites

Our website may contain links to other websites. This privacy policy only applies to this website, so if you follow a link to another website you should read their own privacy policies.

How to contact us

If you would like a copy of the personal information we hold on you, or if you have any requests concerning your personal information or any questions or concerns about our privacy practices, please phone us, or write to us at the following address:

The Tarka Clinic
Paiges Lane
Barnstaple
Devon EX31 1EF

Tel: 01271 373346

We will try to respond to your communication within one month of receipt of the request.

You have the right to complain to the Information Commissioner’s Office (ICO) if you feel that we have not responded fairly to your requests. You can find their contact details here: https://ico.org.uk/concerns/

 

Contact details:

Tarka Clinic
Paiges Lane
Barnstaple
Devon EX31 1EF

contact Tarka Clinic Bideford North Devon

tel: 01271 373346

Opening times:

Mon-Fri: 8am-6pm
Sat: 9am-1pm

 

 

 

 

Privacy Policy